Customer Support

Yes, we ship all over the world. Shipping is free for all our products, but if you want faster shipping, you can choose paid shipping methods which is faster!

All orders will be dispatched from our warehouse within 1-3 business days. In peak periods, please allow for up to 5-7 business days for dispatch. Note, all shipping times exclude clearance/customs delays.

When viewing an item listing, you’ll see the Estimated Delivery Date Range to your location!

Delivery time depends on the country you are located in, but the average shipping is 5-13 days for most of them! For the third party countries, shipping is a bit longer! To better check it, please check the estimated delivery timr for your country on our products!

When you order from our site, and once your order is shipped and you get an email notification about it, you will receive a tracking number!

Tracking number is a unique shipping label number, which is on your packet and will help you track it and see where it is!

To check the status of your packet, you can type or apply your tracking number on our “Tracking page” on our site, or you can track your packet on the general public sitr for tracking packages, 17 track!

You can choose the option bellow, where you want to track your packet!

Bear in mind that your tracking number will become active once the shipping carrier takes your order and scan it in the system!

Sometimes we must send with 2 shipping carriers, and we will confirm the tracking number of the second one, and it will be active once your order arrives in your country! However, if you still can’t see anything after 10 days of your purchase, please write a message to us bellow, and our team will help you with your issue!

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Inspect your order upon reception and contact us immediately at contact@stevvex.com or on our live chat . We will evaluate the issue to our teams, and work to make it right. You will be able to follow your issue in dispute ticket

You can cancel your order within 30 minutes after your purchase! Bear in mind that if you would like to cancel your order, you must provide a reason for canceling, because we need it to confirm with our bank.

You can check our full and detailed FAQ list on this link